Better Val U Customer Service Manager - Lisbon
About The Position
Position Overview: As the Customer Service Manager, you will lead and oversee the customer service team, ensuring exceptional service delivery and customer satisfaction. You will be responsible for analyzing customer feedback to drive continuous improvement and enhance the overall customer experience. RESPONSIBILITIES: Responsible for managing day to day operations; developing and implementing customer service policies and procedures Conduct regular team meetings, performance evaluations and provide customer feedback Develop and implement a customer strategy aligned with company values and goals Continuously monitoring industry trends and best practices to improve customer service Establish clear service standards and guidelines consistent with exceptional customer service Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions Streamline processes to optimize efficiency and productivity while maintaining high quality service Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention Foster positive relationships with key customers, addressing their concerns in a proactive manner Collaborating with cross functional teams to ensure a seamless customer experience from all touch points Generate regular reports on team performance, customer feedback and trends – presenting findings to senior management. Schedule personnel to meet customer demands, while maintaining company budgetsAdhere to all company safety standards Perform other duties as assigned by leadership Environment: Ability to work in varying temperature-controlled environments. Schedule: Flexibility to work various shifts, as needed including evenings, weekends and holidays. 45 hour work week 25% travel Compensation: $50,000 plus depending on experience
Requirements
- May be required to lift up to 80-85lbs.
- Standing, bending, lifting and twisting for up to 90% of your shift
- Frequently lifting product from various heights including floor level to over your head
- Ability to stand or walk at least 10 hours daily
- Working in various temperature controlled environments
- Walking on a variety of flooring such as concrete, tile, carpet etc
- Ability to communicate clearly and effectively with peers and leaders on a daily basis
- Ability to fulfill customer orders in a timely manner
- Ability to prioritize and meet deadlines
- Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
- Maintain integrity and high standards of product handling from all perspectives
- Maintain and drive safety policies
- Driving for accountability of safe practices throughout shift
Nice To Haves
- Two (2) years’ retail or customer service experience
Responsibilities
- Responsible for managing day to day operations
- Developing and implementing customer service policies and procedures
- Conduct regular team meetings, performance evaluations and provide customer feedback
- Develop and implement a customer strategy aligned with company values and goals
- Continuously monitoring industry trends and best practices to improve customer service
- Establish clear service standards and guidelines consistent with exceptional customer service
- Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions
- Streamline processes to optimize efficiency and productivity while maintaining high quality service
- Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention
- Foster positive relationships with key customers, addressing their concerns in a proactive manner
- Collaborating with cross functional teams to ensure a seamless customer experience from all touch points
- Generate regular reports on team performance, customer feedback and trends – presenting findings to senior management
- Schedule personnel to meet customer demands, while maintaining company budgets
- Adhere to all company safety standards
- Perform other duties as assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
