Shop Management - Memphis, TN

PROGRESSIVE TRACTOR & IMPLEMENT CO • Memphis, TN

23h

About The Position

Customer Service Manager for established Case IH dealership. Responsible for all aspects of service department. This position reports directly to Dealership Store Manager.

Requirements

• Mechanical background a plus.
• Experience as a service technician or a strong understanding of engine engineering
• Experience in handling customer service issues
• Experience in computerized shop management systems
• Excellent communication and leadership skills
• High School Diploma or GED required
• Automotive certifications a plus
• Strong computer Skills

Nice To Haves

• Mechanical background a plus.
• Automotive certifications a plus

Responsibilities

• Manage day-to-day operations in the customer service department
• Respond to customer service issues in a timely manner
• Manage service technicians’ daily workloads
• Create service order quotes and assign orders to service technicians
• Communicate status to customers and complete invoicing and follow-ups
• Navigate OEM Dealer Portals to troubleshoot problems and warranty information
• Maintain records, manage service reports, warranty audits and open backlog
• Instruct customers on operation and maintenance of equipment
• Evaluate productivity of technicians and profitability of service department

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees