Adams Customer Service Manager - Lisbon

Bozzuto's Inc.•Lisbon, CT

5d•$50,000 - $60,000

About The Position

As the Customer Service Manager, you will lead and oversee the customer service team, ensuring exceptional service delivery and customer satisfaction. You will be responsible for analyzing customer feedback to drive continuous improvement and enhance the overall customer experience.

Requirements

Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc
Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
Quality: Maintain integrity and high standards of product handling from all perspectives
Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift

Nice To Haves

Two (2) years’ retail or customer service experience

Responsibilities

Responsible for managing day to day operations
Developing and implementing customer service policies and procedures
Conduct regular team meetings, performance evaluations and provide customer feedback
Develop and implement a customer strategy aligned with company values and goals
Continuously monitoring industry trends and best practices to improve customer service
Establish clear service standards and guidelines consistent with exceptional customer service
Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions
Streamline processes to optimize efficiency and productivity while maintaining high quality service
Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention
Foster positive relationships with key customers, addressing their concerns in a proactive manner
Collaborating with cross functional teams to ensure a seamless customer experience from all touch points
Generate regular reports on team performance, customer feedback and trends – presenting findings to senior management.
Schedule personnel to meet customer demands, while maintaining company budgets
Adhere to all company safety standards
Perform other duties as assigned by leadership