Customer Service Manager: Temecula Education Program
About The Position
The Temecula Education Program, Customer Service Manager is responsible for planning, organizing, and delivering high-quality tours of the manufacturing facility for diverse audiences, including healthcare providers, community members, business partners, and internal new hires. This role serves as the primary liaison between Marketing, Commercial and Manufacturing Operations leadership to ensure tour content is accurate, engaging, and aligned with operational priorities. The role also includes supervising two team members who manage event coordination logistics and vendor payment processing. Responsibilities include providing direction, ensuring workload balance, monitoring performance, and supporting professional development. Success in this role requires exceptional communication skills, strong relationship-building capabilities, and the ability to translate complex technical processes into clear, compelling narratives.
Requirements
- Exceptional verbal and written communication skills.
- Experience in public speaking, facilitation, or customer-facing roles.
- Strong interpersonal skills and ability to engage diverse audiences.
- Experience supervising or leading team members.
- Ability to collaborate across a matrixed organization.
Nice To Haves
- Experience in manufacturing, healthcare, or regulated industries.
- Knowledge of manufacturing operations or quality systems.
- Experience with event coordination or vendor management.
Responsibilities
- Conduct guided tours of the manufacturing facility, adapting delivery for diverse audiences.
- Clearly explain manufacturing processes, safety expectations, and product significance.
- Ensure visitors have a safe, engaging, and professional tour experience.
- Directly supervise two team members who manage event coordination and vendor payments.
- Assign work, set expectations, and ensure accuracy and timeliness of event logistics and transactions.
- Serve as the liaison between Marketing, Commercial and Manufacturing Operations leadership.
- Coordinate with subject matter experts (SMEs) to support specialized tour segments.
- Develop and update tour scripts, materials, visuals, and messaging.
- Maintain compliance with all safety, security, and regulatory protocols.
- Oversee tour scheduling, visitor registration, and onsite coordination.
- Track attendance, visitor satisfaction, and performance metrics.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
