Customer Service Manager- Katy, TX

Compass Group

23h

About The Position

TheCustomer Service Manager plays a critical role in driving client satisfaction, operational excellence, and revenue growth across assigned locations. This position oversees site visits, supports branch teams during grand openings, and ensures full compliance with local, national, and corporate standards. Acting as a key partner to operations and sales leadership, the manager develops action plans to improve performance metrics, strengthen customer retention, and elevate the client experience

Requirements

• 3 years driving experience required.
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Nice To Haves

• A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience
• Excellent communication skills required

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level