Customer Service Manager -Lodi, CA Branch
About The Position
About Oak Valley Community Bank We re proud to be opening our newest branch and are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we d love to meet you. What You ll Do As a Customer Service Manager , you ll play a key role in the daily operations and success of our branch. You ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.
Requirements
- 1+ years of experience in banking operations, sales, or customer service.
- Experience supervising or leading small teams.
- Strong knowledge of banking regulations, products, and services.
- Comfortable with lending activities and cross-selling.
- Excellent communication, organizational, and time management skills.
- Basic understanding of HR policies and labor laws.
- Proficient in Microsoft Office and banking software systems.
- Strong problem-solving and analytical skills.
Responsibilities
- Lead and motivate a team to deliver outstanding customer service.
- Support daily branch operations including compliance, security, and lending.
- Promote a sales and service culture through coaching and development.
- Assist customers with banking needs, including loan applications and product education.
- Ensure the branch is organized, efficient, and compliant with bank policies.
- Act as the acting Branch Manager when needed.
- Encourage professional growth and provide mentorship to team members.
- Engage in business development and cross-selling opportunities.
- Maintain open communication and a positive, solutions-oriented mindset.
Benefits
- This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.
- In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases.
- Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits.
- Competitive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
