Customer Service Manager

International Paper • Indianapolis, IN

297d • $86,800 - $115,700

About The Position

At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. The Indy Retail Display Project Management Team Lead is responsible for leading a team of project coordinators and customer account coordinators whose mission is to facilitate the execution of customer orders for point-of-purchase displays and specialty packaging for the retail environment. This is an experienced “player-coach” role that reports to the Complex Project Management Team Lead.

Requirements

• BS/BA in appropriate field preferred and 5+ years successful professional experience leading a retail customer service or business-to-business inside sales team.
• Experience with corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace.
• Excellent interpersonal, written, verbal, and listening communication skills.
• Successful experience in problem-solving, analytical work, presentations, and project management.
• Demonstrated competence with Microsoft Office products (Word, PowerPoint, spreadsheets, databases), industry-specific, and financial software packages.
• Ability to present self in a professional manner and take initiative to get the job done.
• Ability to build and maintain teams as well as customer relationships.
• Ability to work under pressure while handling multiple tasks in a team-based, fast-paced environment.

Nice To Haves

• Demonstrated ability to accept and model the flexibility and accommodations necessary to be successful with the ever-changing demands associated with top-notch retail customer service.
• Positive attitude, patience, and reliability are a must.
• Demonstrated business aptitude is critical.

Responsibilities

• Lead the Project Management Department with primary responsibility for the safety and productivity of a team of professionals who are the center of all Retail processes.
• Plan the necessary details to execute client orders and ensure that all departments, vendors, and suppliers act in concert to execute customer orders according to the client's schedule.
• Assist the facility in achieving client needs and serve as a liaison between plant production, inventory, and fulfillment personnel, designers, vendors, clients, and sales.
• Oversee the development of order specifications; coordinate and assist in launching design requests; quoting and cost estimating; and order entry/management/closure details.
• Oversee the booking/scheduling of production orders to assure on-time delivery from the supplier to the client.
• Support sales activities by initiating contact with and/or responding to client inquiries regarding accounts, products, or services.
• Lead daily production meetings to ensure client orders are initiated, in process, completed, and reconciled.
• Ensure and support coordinated information flow with internal and external business contacts.
• Serve as Project Manager on assigned accounts.

Benefits

• Medical, Dental, Life insurance.
• Flexible Spending Accounts.
• Short-term and Long-term Disability.
• 401(k) with company-funded retirement contributions.
• Paid Time Off.
• Education & Development (including Tuition Reimbursement).
• Student Loan Repayment Assistance.
• Voluntary Benefits including insurance for home, auto, vision and pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: Bachelor's degree