Customer Service Manager - Steam Power Field Services

GE Vernova • GA

82d • $119,600 - $199,400

About The Position

As a member of the Steam Power Americas Fossil and Industrial Business, you will be a leader of the service execution of outages and projects on GE’s Fossil installed base of steam turbines. Success in this role looks like: Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction. You will be an indispensable business leader, with excellent steam turbine and generator maintenance planning knowledge and ability to manage complex steam turbine and generator outages and projects. The CSM is responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing and collection, and project closeout.

Requirements

• Bachelor’s Degree from an accredited University or College OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or an associates degree and 2 years of experience in a customer facing role.
• Willingness and ability to travel 50% of the time.

Nice To Haves

• Bachelor’s Degree Preferred.
• Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry.
• Knowledge & experience within the power generation equipment.
• Knowledge of Steam Turbine and Generator design, operations and maintenance.
• Experience planning and executing outages.
• Familiarity with Contracts and Service Agreements.
• Strong quality background with Black Belt certification.
• Strong leadership, financial, and commercial skills.
• Team leader in a dynamic, energetic and proactive environment.
• Demonstrated communication & organizational skills.
• Experience establishing credibility and developing relationships with challenging customers.

Responsibilities

• Act as the single point of contact to the customer.
• Responsible for customer portfolio P&L and growth.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region.
• Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning.
• Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.
• Responsible for establishing work scope, pricing, and driving emergent work for major repair projects.
• Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers.
• Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE.
• Responsible for driving fulfillment excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Benefits

• Healthcare benefits including medical, dental, vision, and prescription drug coverage.
• Access to a Health Coach and a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits including the GE Retirement Savings Plan and a tax-advantaged 401(k) savings opportunity with company matching contributions.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability insurance.
• Life insurance.
• Paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree