Customer Service Manager (CSM) - Northeast Nuclear

GE Vernova

266d • $155,000 - $175,000 • Remote

About The Position

At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization. We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe. As a Customer Service Manager (CSM) in the GE Steam Power Nuclear Northeast/Atlantic Region, your role is a critical P&L (Profit & Loss) owner directly engaging with both internal and external customers while delivering safe, quality, on time, profitable core outage services and upgrades on GE's nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment.

Requirements

• Bachelor's Degree from an accredited University or College OR a High School Diploma / GED with a minimum of 6 years of experience in a customer facing role OR an associate's degree and a minimum of 4 years of experience in a customer facing role.
• At least 3 additional years of experience in a customer facing role in the power generation industry.
• Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US.
• Ability to obtain and maintain unescorted access at a nuclear facility.

Nice To Haves

• Bachelor's Degree in STEM (Science, Technology, Engineering, Math) preferred.
• Field Engineer or comparable experience in turbine and generator maintenance and/or installation.
• Knowledge & experience within the nuclear power environment / nuclear plant operations.
• Knowledge of steam turbine and generator design, operations, and maintenance.
• Strong background with Contracts and Service Agreements.
• Strong quality background with Lean and/or Black Belt certification.

Responsibilities

• Establish yourself as a single point of contact by demonstrating personal ownership and accountability.
• Coach, drive and lead lean behaviors, principles, and tools across operational or functional area.
• Drive cultural transformation resulting in step-change in operational business metrics.
• Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and growth.
• Establish and maintain multiple customer contacts to provide ongoing emergent and strategic support.
• Work closely with the commercial and sales teams to contribute to proposal content.
• Coordinate outage scope planning and successful execution.
• Negotiate applicable contracts and concessions as they arise.
• Oversee both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals.
• Interface with and coordinate the efforts of various internal stakeholders.
• Drive excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at customer sites.

Benefits

• Relocation Assistance Provided: Yes
• 15% performance bonus eligibility.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Utilities
• Education Level: Bachelor's degree