Customer Service Manager, Coffee, Pantry & Beverages - New Berlin, WI

Compass Group•New Berlin, WI

17d•$59,000 - $70,000

About The Position

Join Canteen as a Customer Service/Account Manager — Shape the Future of Client Experience! At Canteen, we don’t just serve snacks, beverages, and fresh food—we deliver experiences that fuel workplaces across the country. As an Account Manager, you’ll be at the heart of those experiences, partnering directly with clients to understand their goals, elevate their programs, and drive business growth. If you're passionate about data-driven insights, exceptional service, and building lasting relationships, this is your opportunity to make a meaningful impact with an industry leader.What You’ll Do Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations. Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations. Design and recommend program enhancements that delight customers and maximize value. Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience. Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams. Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth. Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements

Requirements

3+ years of account management experience, ideally in foodservice, vending, micro-markets, distribution, or hospitality.
A proven ability to prepare, analyze, and present detailed business reviews that inspire client confidence.
Excellent communication and interpersonal skills—you influence, negotiate, and engage with ease.
A track record of developing strong partnerships with decision-makers.
Sharp analytical judgment, with the ability to interpret data and translate it into smart recommendations.
Top-tier problem-solving skills, balancing multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office, especially Excel and PowerPoint, plus comfortable navigating business reporting tools.

Responsibilities

Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations.
Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations.
Design and recommend program enhancements that delight customers and maximize value.
Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience.
Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams.
Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth.
Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements