Customer Service Manager, BPO Vendor Management (DentaQuest)
DentaQuest•Wellesley, MA
472d•$47,000 - $77,700
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About The Position
The Customer Service Manager, BPO position at DentaQuest focuses on managing co-sourcing partnerships to meet service level expectations and enhance the performance of co-sourcing vendors. This role is pivotal in delivering superior call center performance that aligns with corporate goals and ensures customer service functions are a market differentiator. The manager will lead and direct customer service staff, ensuring effective training, performance management, and operational excellence.
