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Customer Service Manager
Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
Responsibilities
* Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
* Maintain correct cash flow.
* Service customer's need(s) with a smile.
* Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
* Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
* Keep front end of the store clean and professional in regards to counters, registers, and floors.
* Train and maintain the Uniform Policy among all subordinates.
* Train baggers to properly bag groceries according to Carlie C's bagging policies.
* Open/Close store as Manager on Duty when required.
* Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.
Qualifications
* Prior experience for this position is preferred.
* Maintaining a neat, clean, and professional appearance is a must.
* Respond professionally under pressure to both employees and customers.
