Customer Service Liaison

Swift7 Consultants • Charlotte, NC

8d • $42,000 - $46,000

About The Position

Swift7 Consultants is seeking a dedicated Customer Service Liaison to act as a key point of contact between clients and internal teams. This role is essential in ensuring clear communication, efficient issue resolution, and a positive client experience. The ideal candidate is organized, detail-oriented, and committed to delivering exceptional service in a fast-paced professional setting.

Requirements

• Strong verbal and written communication skills
• Ability to manage multiple tasks and priorities effectively
• Professional demeanor with a client-oriented mindset
• Strong organizational and problem-solving abilities
• Attention to detail and accuracy in documentation
• Ability to work independently as well as collaboratively within a team
• Proficiency with standard office and communication tools

Responsibilities

• Serve as a primary liaison between clients and internal departments
• Manage and respond to client inquiries in a timely and professional manner
• Coordinate information flow to ensure accurate and efficient service delivery
• Maintain detailed records of client interactions and follow-ups
• Support internal teams by relaying client needs, feedback, and updates
• Assist in resolving service-related concerns while maintaining strong client relationships
• Contribute to ongoing process improvements to enhance customer satisfaction

Benefits

• Opportunities for professional growth and internal advancement
• Structured training and skill development
• Supportive and collaborative team environment
• Stable full-time position
• Exposure to client relations and operational processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed