Customer Service Liaison

Alphabe Insight Inc-posted 2 months ago

$56,000 - $61,000/Yr

Full-time • Entry Level

Cincinnati, OH

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We are seeking a highly motivated Customer Service Liaison to join our team. The ideal candidate will serve as the primary point of contact for our clients, ensuring a seamless and professional experience. This role requires excellent communication skills, problem-solving abilities, and a dedication to fostering strong client relationships.

Act as the first point of contact for client inquiries via phone, email, or in-person meetings.
Address client concerns promptly and professionally, providing accurate information and solutions.
Maintain detailed records of client interactions and follow up as needed.
Collaborate with internal teams to ensure client needs are met efficiently.
Identify opportunities to improve customer service processes and contribute to overall client satisfaction.

Proven experience in customer service or client-facing roles.
Exceptional communication and interpersonal skills.
Strong problem-solving and organizational abilities.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with standard office software and CRM systems.

Competitive salary within the $56,000 – $61,000 range.
Clear opportunities for career growth and professional development.
Health, dental, and vision insurance.
Paid time off and holidays.
Collaborative and supportive work environment.
Full-time employment with consistent schedule.

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