Customer Service Lead

SEKO Logistics • Elmhurst, IL

221d

About The Position

The position involves developing the customer service team to deliver outstanding customer support and foster customer relationships. The role requires ensuring that all aspects of the customer service department are set up to exceed company goals and preparing plans to address underperforming areas. Familiarity with customer SOPs is essential, as well as performing staff evaluations and collaborating with Operations Managers on career development plans. The position also includes establishing work schedules, coordinating team activities for optimal logistics, and participating in the development of a safe and healthy workplace. Compliance with safety instructions and cooperation with management regarding legislative obligations is required. Additional duties may be assigned by management.

Requirements

• Basic proficiency in Microsoft Office and job-specific software applications.
• Accurate typing and data entry skills.
• Ability to generate routine and moderately complex reports, charts, and graphs.
• Ability to perform basic arithmetic operations using various units of measurement.
• Strong communication skills, including prompt and professional responses to customer needs.
• Ability to effectively present information in one-on-one or small group situations.
• Basic written correspondence skills.
• Ability to balance team and individual responsibilities.
• Timely identification and resolution of problems.
• Fluency in reading, writing, and speaking English.

Nice To Haves

• 4 years of customer service experience in logistics, transportation, warehousing, or distribution preferred.
• Demonstrated ability to meet deadlines.
• Strong customer service focus for both internal and external customers.
• Results-oriented, organized, and high energy.
• Willingness to train in unfamiliar areas.
• Flexibility in schedule to adjust to business needs.

Responsibilities

• Develop the customer service team focused on delivering outstanding customer support.
• Foster customer relationships and accountability among team members.
• Ensure all aspects of the customer service department exceed company goals.
• Prepare plans to address underperforming areas.
• Follow all customer SOPs.
• Perform staff evaluations and collaborate with Operations Managers on career development plans.
• Establish work schedules and procedures.
• Coordinate team activities for optimal shift/team logistics.
• Participate in the development of a safe and healthy workplace.
• Comply with safety instructions and cooperate with management on legislative obligations.
• Perform other duties as assigned by management.

Benefits

• Equal opportunity employer.
• Commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees