Customer Service Lead

Fleet Farm Careers•Bismarck, ND

10d

About The Position

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

Requirements

High School Diploma or GED preferred.
Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
2 years of retail management or supervisory experience preferred.
Proven ability to lead, coach, and build relationships in a fast changing environment.
Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
Demonstrated ability to act decisively and implement solutions.
Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment.
Be comfortable communicating and conducting training.

Responsibilities

Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic
Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe
Be on the move, checking with Cashiers to see if they’re experiencing any challenges and give them a helping hand to keep the lines movi
Responsible for managing the customer service desk and cash office operation
Conduct any cash office activities and outside cash handling improvement
Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order
Responsible for customer service supply ordering and inventor
Ensure cash register lanes never get more than 3 customers
Ensure timely retrieval of shopping cart
Ensure that restrooms and customer service areas are properly maintai
Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.