Customer Service Lead

ROWELL CHEMICAL CORP•Willow Springs, IL

About The Position

The Customer Service Representative supports daily terminal operations by coordinating inventory, order processing, invoicing, and customer transactions. This role serves as a key link between customers, operations, and accounting, ensuring accurate documentation, timely communication, and efficient movement of products across facilities and third-party partners.

Requirements

5+ years of experience in supply chain management or logistics, or related field.
Experience with order entry, invoicing, and inventory systems
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.

Nice To Haves

Associate or bachelor’s degree in business administration, Supply Chain, Logistics, Accounting, or a related field preferred
Experience using any number of ERP systems, experience with Chempax and/or Syspro.
Experience working in a regulatory covered business, such as ISO, FDA, PSM or other regulatory orientated business is helpful.

Responsibilities

Process and maintain daily inventory transitions, including transfers and receipts
Prepare and distribute daily production reports
Perform end of month inventory adjustments to ensure accuracy and reconciliation
Coordinate product transfers between company facilities
Manage third-party transfers related to value-added services
Enter and process customer orders as needed
Review and verify order accuracy and completeness
Provide support for customer inquiries related to orders, shipments, and product availability
Collaborate with operations to ensure timely and accurate order fulfillment
Process purchase order (PO) receipts, including third-party and drop shipments
Match receipts to purchase orders and resolve discrepancies
Monitor and review supplier invoices for accuracy, ensuring alignment with POs
Approve and submit supplier invoices for payment processing
Upload all PO receipts and supporting documentation to Accounts Payable
Coordinate third-party transfers and value-added transactions with vendors and internal teams
Run and review end-of-day reports to ensure transaction accuracy
Maintain organized and accurate records of transactions and documentation
Support terminal administrative and operational needs as required
Attend staff, departmental, and other required meetings and trainings.
Cross-train to backfill (vacation relief) behind other corporate office roles such as invoicing, sales admin, ERP system work, etc.
Provide support to sales team with customer focused issues.
Other duties as assigned.