Customer Service Lead

Serenity Mental Health Centers • Parker, CO

3d • $60,000

About The Position

Customer Service Lead
Bring Your Customer Service Experience to a Purpose-Driven Team.
We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need.
The Role: Customer Service Lead
As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.
If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

Requirements

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in some leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure

Nice To Haves

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

Benefits

• Fulfillment – Make a real impact by helping others achieve their goals
• Career Growth – We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits – 90% coverage for medical, dental, and vision
• 401(k) – Invest in your future with us
• Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees