Customer Service Lead

Driven Brands Inc.

23d

About The Position

We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil. We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

Requirements

• Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff.
• Provides expertise and guidance and reviews work.
• Receives assignments in the form of objectives with goals and the process by which to meet goals.
• Provides direction to employees according to established policies and management guidance.
• Administers company policies that directly affect subordinate employees.
• Recommends changes to unit or sub-unit policies.
• Management reviews work to measure meeting of objectives.
• Works on issues where analysis of situation or data requires review of relevant factors.
• Exercises judgment within defined procedures and policies to determine appropriate action.
• Erroneous decisions or failure to achieve results will cause delays in schedules.
• Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress.

Responsibilities

• Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination
• Troubleshoots and resolves customer complaints.

Benefits

• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees