Customer Service Lead, Pet

Zamzows Inc-posted 3 days ago
Full-time • Entry Level
Onsite • Nampa, ID
101-250 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.

  • Greet customers and assist with pet-related questions and product recommendations
  • Provide expert guidance on live animal care, feeding, habitat setup, and health
  • Help customers select appropriate pets and supplies based on their lifestyle and needs
  • Feed, clean, and monitor the health of live animals daily
  • Maintain clean, safe, and enriching enclosures
  • Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
  • Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
  • Stay up to date on Zamzows’ pet products and natural care philosophies
  • Assist with receiving and stocking pet department inventory
  • Help maintain organized, clean, and visually appealing displays
  • Collaborate with teammates across departments to support store goals
  • Attend product training and animal care workshops as required
  • Participate in general store duties including cashiering, restocking, and cleaning
  • Passion for animals and natural pet care
  • Previous experience working with pets, in retail, or in animal care preferred
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team
  • Must be comfortable handling live animals including reptiles, fish, birds, and small mammals
  • Must be able to lift up to 50 lbs and stand for extended periods
  • Weekend and evening availability may be required
  • High school diploma or GED
  • 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)
  • Familiarity with Zamzow’s products
  • Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
  • Basic knowledge of pet health issues and the treatment of such.
  • Meaningful work helping pets and people
  • Ongoing training and opportunities to learn about animal care and nutrition
  • Employee discounts on Zamzows products
  • Full insurance benefits the first of the month after 60 days of full time employment.
  • Supportive, family-oriented work environment
  • Opportunities for growth and advancement.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Lead Resume Examples
•
Customer Service Lead Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service