Under moderate supervision and following standard procedures with some independent judgment, this position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of all Personal Lines products, company forms, and programs. The role involves front line underwriting of current business, proactively identifying cross-sell and upsell opportunities from existing business, and thoroughly underwriting the risk at the time of quote, binding, and issuance. The position has defined underwriting authority for rewrites and requires effective communication with policy holders, agents, third party individuals, vendors, and team members within the customer service department.