Customer Service / Inside Sales

Applied Industrial Technologies

391d

About The Position

The Customer Service Representative (CSR) role at Applied Industrial Technologies involves providing professional and timely support to the sales team and customers in a fast-paced environment. This position is essential for maintaining positive business relationships and ensuring customer satisfaction through effective communication and problem-solving. The CSR will work onsite in Cheyenne, WY, and is part of a team that values integrity, inclusion, and career advancement.

Requirements

• 1+ year of customer service or inside sales experience.
• Experience in an industrial distribution or parts counter environment is a plus.
• Strong attention to detail and accuracy.
• Ability to multitask and maintain a sense of humor.
• Excellent written and verbal communication skills, including proper English grammar.
• Ability to lift up to 50 lbs.
• High school diploma or equivalent.
• Mechanical aptitude and basic computer skills, including Excel.
• Valid driver's license and clean driving record.

Responsibilities

• Partner with customers and Account Managers to find products and services.
• Solve customer needs and build ongoing positive business relationships.
• Handle customer inquiries, quotes, and order processing.
• Expedite returns and source parts as needed.
• Assist in generating sales and help in the stockroom as needed.
• Deliver orders to customers as required.

Benefits

• Competitive hourly pay
• Monthly, quarterly, and annual bonus opportunities
• 401K with company match
• Insurance coverage
• Paid time off
• Tuition reimbursement
• Employee assistance programs
• Professional development and training
• Great work/life balance
• Team-oriented company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees