Customer Service / Inside Sales Representative (On-Site)

CNX•Farmington Hills, MI

1d•$28•Onsite

About The Position

This full-time Customer Service / Inside Sales Rep position is a “seasonal” opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you! As a consultative Customer Service / Inside Sales Rep (Concierge), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Must have a high school diploma or equivalent
1-2 years of consultative sales experience required (sales through service)
1 year of customer service experience required
Excellent relationship-building and communication abilities
Proficiency in fast-paced multi-tasking, relationship management
Highly motivated by results and recognition
Achieve revenue targets through strategic account management and upselling opportunities

Nice To Haves

Some tax knowledge is helpful but not required
Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.)

Responsibilities

Actively listen to the customer’s concern and put their goals first
Understand and identify needs quickly and accurately
Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
Guide customers through the entire decision process and ensure successful transitions to tax professionals
Follow up with leads to encourage completion of their tax filing journey
Actively contribute feedback to help improve the Concierge program
Deliver expert customer experiences…with a smile

Benefits

Sales Incentive program
Paid Training
Lucrative employee referral bonus opportunities
DailyPay enrollment option to access pay “early,” when you want it
Health and Wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

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