Customer Service / Inside Sales Representative - Industrial Distribution

SunSource • Granite Falls, MN

1d

About The Position

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for an opportunity to grow within a dynamic organization? Join SunSource, one of the country’s largest and most successful distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

Requirements

• High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.

Responsibilities

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Benefits

• Competitive compensation plan
• Medical, dental, vision, and 401(k) benefits
• Paid vacation and holidays
• Tuition reimbursement and ongoing training opportunities
• A national distributor with a local presence, representing quality manufacturers
• A collaborative team environment that encourages professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED