CSR (54156)

SEER GROUP•El Cerrito, CA

2d•$22 - $26•Onsite

About The Position

The Customer Service Representative will deliver the highest level of quality of service to our customers. Customer Service/Inside Sales Representative Job description Job Summary: We are seeking a highly motivated and customer-focused Customer Service/Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, identifying new sales opportunities, and building strong relationships with clients. This is an exciting opportunity to work with a dynamic family-oriented company that values innovation, inclusivity, teamwork, and continuous growth. Duties: - Utilize strong communication skills to effectively communicate with customers, understand their needs, and provide personalized solutions. - Engage in outbound calling to prospect and follow up with leads, resulting in new sales opportunities. - Develop and maintain strong relationships with existing customers to increase loyalty and drive repeat business. - Provide exceptional customer service through phone, email, and in-person interactions. - Meet or exceed sales targets by consistently meeting and exceeding customer needs.

Requirements

1+ years of experience in sales, customer service, or a related field.
Proven experience in telemarketing or outbound calling.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong negotiation and communication skills.
Excellent communication skills including active listening.
Strong written and verbal communication skills.
Service-oriented and able to resolve customer grievances.
Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
Ability to prioritize tasks according to importance in a fast-paced environment.
Requires a high school diploma and/or equivalent.
Must have experience with Microsoft Office Suite.
Do you type at least 40 WPM?
Outbound calling: 1 year (Required)
Customer Service: 2 years (Required)

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Utilize strong communication skills to effectively communicate with customers, understand their needs, and provide personalized solutions.
Engage in outbound calling to prospect and follow up with leads, resulting in new sales opportunities.
Develop and maintain strong relationships with existing customers to increase loyalty and drive repeat business.
Provide exceptional customer service through phone, email, and in-person interactions.
Meet or exceed sales targets by consistently meeting and exceeding customer needs.