Customer Service/Inside Sales Representative

Brinly-Hardy Co.-posted about 1 year ago
Full-time • Entry Level
Jeffersonville, IN
Machinery Manufacturing
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The Customer Service/Inside Sales Representative at Brinly-Hardy Company plays a crucial role in supporting the company's vision and core values. This position is responsible for managing customer orders, driving sales growth, and providing exceptional service through various communication channels. The representative will become a product expert, assisting customers with ordering, assembly, operation, and troubleshooting, ensuring a seamless purchasing experience while promoting the company's products.

  • Demonstrate a strong customer service orientation in all dealings with others.
  • Efficiently deal with and resolve a wide variety of customer issues pertaining to all Brinly manufactured products across all brands.
  • Clearly communicate ideas relating to orders and technical product issues and information.
  • Perform outbound telemarketing calls and/or send e-mails to existing customers to provide information on current product/price promotions and to secure new orders.
  • Provide information to potential new customers and check on POP execution with new and existing dealers and branch locations.
  • Assist sales team with providing pricing, availability, and freight estimates as needed.
  • Log calling & email activity in Company's CRM.
  • Communicate clearly and effectively via e-mail, voice, chat, and CRM applications/tools pertaining to a variety of product-related issues.
  • Perform order entry of customer information relating to orders, quality, etc.
  • Resolve warranty issues and process returns.
  • Collect and disseminate technical and quality information/feedback to other departments and groups within Brinly-Hardy Co.
  • Develop and maintain a strong technical knowledge of all Brinly lawn and garden & turf equipment and processes to provide technical assistance to customers.
  • Help answer online reviews and social media questions.
  • Participate in trade shows, customer meetings, and product demonstrations as required.
  • Provide technical expertise as needed to marketing, sales, R&D, engineering, and manufacturing departments.
  • Assist with photo and video shoots as needed.
  • Travel to customer locations as needed.
  • Participate in continuous improvement projects.
  • Perform other duties as required to fulfill the responsibilities of the role.
  • Minimum High School degree or equivalent, some college preferred.
  • One-year minimum Customer Service and/or Inside Sales experience.
  • Experience with customer service technologies, phone, and chat systems.
  • Strong data entry/order entry skills (speed/accuracy).
  • Experience in and/or ability to learn technical-related product information in lawn and garden and turf equipment.
  • Excellent communication skills, with customer service orientation.
  • Ability to communicate technical information over various modalities - spoken, written, & visual.
  • Ability and desire to work in a fast-paced, demanding customer service/sales environment.
  • Excellent with details and self-directed.
  • Ability to deal with difficult situations and people while maintaining a calm, positive manner.
  • Good computer skills, with an ability to type a minimum of 50 wpm.
  • Ten-Key/Data Entry Skills.
  • Technical knowledge or background in the lawn care industry.
  • Spanish speaking.
  • Skill Development
  • Good Pay
  • Performance Bonuses
  • Full Benefits
  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Vacation
  • Paid Time Off
  • Holidays
  • Retirement
  • Profit-Sharing
  • Great Events
  • Great Team
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