Customer Service/Inbound Sales Representative (On-Site)

Concentrix Catalyst • Hickory, NC

199d • $16 - $17

About The Position

The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service/Inbound Sales Representative at Concentrix is just the right place for you! As a Customer Service/Inbound Sales Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "gamechangers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

Requirements

• High school diploma with six months of sales experience preferred.
• Demonstrated sales technique and product knowledge preferred.
• Courteous with strong customer service orientation.
• Eagerness to learn new technologies.
• Ability to effectively communicate, both written and verbally.
• Proficiency in fast-paced multi-tasking.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Must reside in the United States or have a valid U.S. address for residence.

Responsibilities

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Deliver expert customer experiences with a smile.

Benefits

• Base salary range of $16- $17/hr., plus incentives that align with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay early.
• Free Direct TV upon completion of training.
• Company networking opportunities with organized groups.
• Health and wellness programs.
• Programs and events that support diversity, equity, and inclusion.
• Celebrations for various company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees