Customer Service III
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About The Position
The CSR Level III position will manage the internal flow of work by communicating customer requirements and by working closely with all Rohrer team members to consistently stay on track within our timelines. CSR III will work towards developing stronger relationships with customers through exceptional communication and success-based solutions. CSR III is an external educator to customers to convey expertise information about Rohrer services. CSR III has the responsibility of reviewing the clients' initial job specifications, issues and/or order consumables needed to complete the job. The CSR Level III will be active in processing client artwork, proofing by clearly communicating constraints or issues relating to the job. (Any inventory/forecasted ordering programs will be managed by the CSR III in conjunction with the customer. The overall focus is to process customer/salesperson's requests (orders/art/quotes/samples/etc.) in a timely, efficient manner. Travel may be needed to meet clients as needed. CSR Level III will also assist in supplemental coverage in the absence of any Rohrer team members as needed)
