Customer Service Identity Alerts Representative

Gen

127d

About The Position

Protect the profitability of the organization by providing world-class service/support and 100% accuracy in member fulfillment. Promptly handle assigned queues, including inbound/outbound calls and mediations for clients/third parties, ensuring quality service delivery within Service Level Agreements (SLA). Ensure responses are completed and documented within approved company performance guidelines and systems. Strive to uphold Gen’s guiding principles of loyalty, integrity, flawlessness, empathy, leadership, ownership, collaboration, and knowledge.

Requirements

• High School Graduate or equivalent and 2 years related experience in a high-level customer service role in a call center environment.
• A college degree can be substituted for experience.
• Demonstrate integrity in a professional environment.
• Excellent social, communication, and written skills.
• Able to multitask and prioritize effectively within guidelines.
• Can identify and analyze potential problems, errors, or operational/procedural issues and recommend proper solutions.
• Superior work ethic, attendance, and punctuality required.
• Knowledgeable in the business industry is a plus.

Responsibilities

• Assist with inbound/outbound mediation calls to quickly stop potential identity theft for members in a fast-paced environment.
• Meet productivity and quality standards: accuracy, timelines, thoroughness, customer service satisfaction, and responsiveness.
• Work with a wide range of computer systems and multiple screens.
• Display analytical thinking, organizational/time management skills, and multi-tasking capabilities.
• Demonstrate sound problem-solving and deductive reasoning skills.
• Follow a clearly outlined SOP process.
• Represent alerts and maintain a positive Gen culture in a team environment.
• Build cross-functional relationships at merchant and vendor levels.

Benefits

• Flexible working options with generous time off.
• Competitive benefits and compensation packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED