Customer Service Guide (Human Services Specialist 1), Bilingual English & Spanish Preferred

State of Oregon

80d • $3,429 - $4,622

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Join our team as a Customer Service Guide (Human Service Specialist 1), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Requirements

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
• Experience must have involved a high volume of paperwork.
• College-level courses may be substituted for the experience on a year-for-year basis.

Nice To Haves

• Experience in customer service, focused on building positive relationships and supporting all.
• Experience creating a welcoming and inclusive environment that ensures equitable services.
• Experience with trauma-informed and trauma-focused services, using a person-centered approach.
• Experience typing quickly and accurately for administrative tasks.
• Experience navigating multiple computer screens and systems at once.
• Experience managing high workloads by prioritizing tasks, staying organized, and following through to completion.
• Preference will be given to candidates that are bilingual in Spanish and English.

Responsibilities

• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Regularly communicate with people of all backgrounds, in person and by phone, including individuals who are in emotionally heightened states.
• Distribute mail, manage case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees