Customer Service Generalist
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About The Position
Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, creative designs, and optimum solutions. Offering custom cabinetry, plumbing, lighting, and a variety of tile, stone, and flooring, Mosaic partners with leading national and international suppliers to ensure that our customers receive the very best in options to fit all budgets and tastes. Headquartered in Chantilly, VA, Mosaic occupies a broad geographic footprint with nine locations across Virginia, Maryland, and North Carolina as well as a Central Servicing Center and Warehouse located in Doswell, VA. Each of our Design Centers house state-of-the-art showrooms, dedicated contractor sales counters and on-site, fully stocked warehouses. Mosaic is seeking a Customer Service Generalist to join our dedicated Customer Service Team. This essential role supports our Commercial and Residential Sales Teams as well as customers across Northern Virginia, Maryland, Southern Virginia, and North Carolina. As most of our communication is handled via email, strong written communication skills are essential. We’re looking for someone with solid critical thinking abilities and a proactive mindset—someone who learns quickly and takes ownership in delivering The Mosaic Experience to every customer. Note: This is not a sales position.
