Customer Service Gate Agent (Part-Time)

Piedmont Airlines•Boston, MA

1d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable professional to join their Ground Handling Department as a Customer Service Gate Agent. The primary responsibility of this part-time position is assisting passengers with boarding and disembarking aircraft. This role involves monitoring computerized passenger boarding, assisting customers with special needs, and changing customer flight itineraries as required. The successful candidate must be able to complete the Gate Agent training course, lift seventy (70) pounds, and be available to work all shifts.

Requirements

Successful completion of training course
Ability to meet company goals and customer expectations in a high energy environment
Effective communication skills
Ability to organize, prioritize, and multitask
Ability to lift seventy (70) pounds
Ability to work all shifts
Valid driver’s license and clear driving record
10-year Criminal History Records Check
Drug screen
Proof of high school or GED completion
Minimum 18 years of age

Nice To Haves

Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs

Responsibilities

Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Work as a team to provide excellent customer service and meet corporate objectives