Customer Service - First Impressions Team

Meyers Pet Care•Belvidere, IL

7d•$15 - $20•Onsite

About The Position

At Meyer’s, we’re on a crusade to help owners improve the relationship between them and their dogs and be the HERO in their lives and we're the lifeguards. We are YODA and the pet owner is LUKE SKYWALKER. We exist for the pets & the owners who are not only visit the farm but in the community. We're doing work that matters. Meyer’s is 3rd generation dog professionals. Kent & Gwen Meyer have led Meyer’s since their mid-twenties when they weren’t believable. They now have been teaching “dog speak” for over 25 years and have woven dog behavior into every aspect of services at Meyer’s. That will never change. What WILL change—and HAS to change—is HOW we do things. We’re changing every day so we can INSPIRE more & more people with their dogs . . . and our Team of 45+ is changing and growing fast. We need help. The hospitality team is often the first point of contact for new & existing guests for tours, reservations, information about our many services, and as such, this is one of the most important roles at Meyer’s. The team has both 1st Impression and Guest Relations staff who strive to take customers all the way to “Wow!”, doing work that matters. Meyer’s has a strong sense of community with many staff being part of the team for over 10 years building, innovating, and being part of something bigger than themselves. The Hospitality team is looking for a 1st Impressions team member who will be responsible for communicating with our customers, being empathetic to the issues they are facing, and guiding them to a plan which best fits their pets’ needs.

Requirements

3+ years of experience in customer service
3+ years of experience in retail sales
Experience working with sensitive situations, helping to develop WOW experiences (Both feminine and masculine customers)
MS Office Skills
Speed to multi-task in high energy environment
A team player with outstanding communication skills
Empathetic to the issues our customers are facing, and the ability to lead them to using our facility
Proactive and able to solve problems
A people person who loves listening and building rapport
Not afraid to ask probing questions
A person who demonstrates follow-through skills
Good at dog handling skills
Able to be flexible with work schedule, including alternating weekend hours
Able to receive constructive criticism
Able to gather and document information/data quickly
Able to thrive in a fast-paced environment
Seeking a long term seat, is responsible, punctual and dependable
Requires basic computer skills and typing mastery.
A tenacious and resilient demeanor.
An innate hunger for growth.
A mentality that feedback is priceless.
Flexibility with change- we are constantly improving technology and processes, and the ability to pivot is crucial.

Nice To Haves

Associate degree or higher preferred

Responsibilities

Making outgoing calls, emails throughout the day and met and greet customers consistently.
For new clients, being a guide while soft-selling and being a champion for our farm.
For clients who have used the farm, discuss and document their experiences (i.e. what was done well and what needs improvement).
For clients who did not use our farm, discuss and document why and what we can do to improve the process.

Benefits

Simple IRA Plan: After you have earned $5000 as a part-time or full-time staffer, we'll match up to 3%
Flex Plan: Up to $2750 for medical/vision/dental use tax free!
A True 40-Hour Workweek: We work really hard for those 40 hours, but we want you to go home and invest in things outside of work at the end of the day.
Professional Development: Working with amazing people in a culture where we recognize each other's wins and celebrate often with lunches, fun activities and unexpected surprises.
Company Events: We throw crazy company-wide events such as Battle of the Sides and one legendary Christmas Party!
Employee discounts on pet grooming, pet boarding, and Meyer’s retail purchases.

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