Customer Service Field Technician

City of Deltona•Deltona, FL

1d•$20 - $27•Onsite

About The Position

The City of Deltona is seeking a hands-on Customer Service Field Technician to support the maintenance and reliability of our water and wastewater systems while providing direct service to our community. This is not a desk job. This role is for someone who enjoys working outdoors, using tools and equipment, and responding to real-time service needs in the field. You will perform pipeline maintenance and repairs, operate equipment, read and service meters, and assist customers with utility-related concerns. This position plays a key role in ensuring safe, reliable water services while delivering responsive, customer-focused support. This position is subject to on-call requirements and may require response after normal business hours, including weekends and emergencies. The City of Deltona is seeking a hands-on, customer-focused Customer Service Field Technician to support the operation, maintenance, and repair of water and wastewater infrastructure while delivering responsive service to residents. This role is ideal for someone who enjoys working outdoors, solving problems in real-time, and serving the community. You will play a critical role in ensuring reliable utility services while directly interacting with customers to address service needs. This position operates under close supervision and follows established procedures and safety standards.

Requirements

EDUCATION: Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college in public works, utility operations or closely related field.
CERTIFICATION/LICENSE: Requires a driver's license valid in the State of Florida.
Must possess and maintain the following: Department of Environmental Protection (DEP) Distribution Level III License, Waste Water Collection C license, and Backflow Repair & Tester Certification.
Position is subject to being "on call" and working after normal City work hours as well as on weekends and holidays.
WORK EXPERIENCE: Requires two years' experience in utility field operations or closely related experience.

Responsibilities

Conducts construction, repair and maintenance of water or wastewater pipelines including locating mains.
Operates various hand and power tools and equipment to service or maintain city facilities, and grounds.
Reads meters; assists in resolving customer problems and complaints and in the collection of past due accounts; may install and change out meters and turn on and off service to customers.
Conducts lawn and grounds maintenance tasks; cleans and maintains buildings and related equipment such as changing air filters and caring for ornamental plants, trees and landscaping.
Performs related work as assigned.

Benefits

Work-Life Balance
36-hour full-time workweek
12 paid holidays
Generous paid leave accrual
Volunteer Time Off
Financial Security
Participation in the Florida Retirement System (FRS), one of the nation's strongest state-backed retirement systems
Employer-funded retirement contributions
Defined benefit pension option or investment plan option
Long-term stability and portability across Florida public employers
Deferred compensation (457) options
Health & Wellness
Comprehensive medical, dental, and vision coverage
Life insurance and supplemental coverage options
Pet insurance options
Employee Assistance Program
Wellness initiatives
Professional Growth
Tuition reimbursement
Training and development opportunities
Career advancement within municipal government
Employee discount programs and recognition initiatives