Customer Service Field Technician
System Logistics Corporation•Asheville, NC
•Onsite
About The Position
The Customer Service Field Technician position supports System Logistics Corporation systems with on-site operations expertise.
Requirements
- Demonstrates strong soft skills and technical aptitude to provide customer service support
- Strong communication and organizational skills
- Able to perform troubleshooting in a high-speed manufacturing environment
- Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
- Basic computer skills (MS Word, Excel, Powerpoint, Outlook).
- Travels extensively domestically – 80% of time
Responsibilities
- Supports equipment installation, modification, and tuning for customers.
- Conducts electromechanical maintenance on System Logistics equipment and systems in the field
- Troubleshoots and identifies root causes, and solve operational issues surrounding System Logistics machinery at customer locations
- Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
- Performs extensive mechanical and electrical modifications to existing equipment
- Builds strong customer relationships to help achieve the highest levels of customer satisfaction
- Maintains service status communications with Customer Service Manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
