Customer Service Field Representative

Veolia Environnement SA • Hackensack, NJ

1d • $38

About The Position

Position Purpose: Performs all field functions relating to direct customer interface at all premises starting at the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, meter readings (all types and purposes), meter investigations (incidental or emergency), collections, settings, changing, field testing for flow and/or pressure, testing, service shut offs, high bill investigations and frozen meter repairs.

Requirements

• High School Diploma/GED is required.
• Must possess good verbal and written communication skills.
• Must possess basic math skills.
• Must be available for emergency stand by (45 minutes response).
• Must have valid State driver's license.
• Must pass demonstration of abilities test.
• Must be able to lift to 50 pounds.
• Must have the ability to climb, bend and crawl in tight spaces.

Responsibilities

• Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to and including inside connecting pipe.
• Tests, adjusts, and corrects inaccuracies in meter registration.
• Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings.
• Localization, operation, inspection and testing of curb stops and valves, water services and meters by utilizing locating equipment.
• Replaces covers, locates curb boxes and submits proper documentation for curb box referrals and valve boxes.
• Must be able to discuss consumption and usage patterns with customers. Reports unresolved customer inquiries and/or complaints to the supervisor.
• Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises.
• Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections and/or uses, etc.
• Prepares and submits the necessary documentation for work performed daily.
• Answers telephone calls, completes, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.
• Operates company systems, devices, and software applications.
• Works closely with customers, contractors, and government officials to coordinate company policies and operations.
• Performs similar or less skilled work as assigned
• Performs higher skilled work as assigned.
• New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes.

Benefits

• Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
• In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
• Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
• Sick leave – 56 hours
• Observed Holidays – 11 days
• Vacation – 15 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees