Temporary Part Time Customer Service Field Representative

NKWD•Erlanger, KY

11h

About The Position

The Customer Service Field Representative is responsible for turning on and off water service for the Sanitation District (SD1) delinquent accounts. Additionally, this position contributes to the regulatory compliance and efficient operations of the District.

Requirements

High School Diploma or GED required.
Customer service experience
Valid Driver’s License
Ability to maintain effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups.
Ability to interpret, understand and administer regulations.
Ability to work alone.
Ability to work with various computer software.
Basic computer skills
This job requires climbing, balancing, stooping, kneeling, crouching, crawling, pushing, reaching, standing, sitting, lifting, talking, hearing and repetitive motions.
Heavy Work: exerting up to 50 pounds.
Environmental conditions: subject to extreme heat, cold, humidity, wetness, noise, and vibration.
Works with equipment such as computer, copy machine, fax, and phones.
Frequently required to sit, stand, walk, and reach for objects.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Responsibilities

Responsible for turning on water service, delinquent account notification and disconnection program, including disconnects for the Sanitation District.
Maintains inventory and cleanliness of trucks and equipment
Records data in the work order system and completes appropriate paperwork for tracking purposes.
Interact with public and customers, direct complaints, or concerns to the appropriate personnel.
Complies with all company policies.
Specific position assignments will vary depending on the needs of the department.

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