Customer Service Experts (Great Benefits, No Weekends!)

AllianceOne • Maumee, OH

79d • $15

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Are you looking for a great opportunity with an awesome company??? AllianceOne has an opening for you as a Customer Service Expert working in our Maumee OH location! We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers. We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities! We are a Certified 'Great Place to Work', apply today to join the team!

Requirements

• Prior customer service experience (call center experience is a plus).
• Excellent verbal communication skills with a professional phone presence.
• Strong desire to achieve goals.
• Basic computer knowledge/skills; ability to multitask when talking and typing.
• Ability and openness to work with a diverse customer base.
• Works well in team settings.

Responsibilities

• Receive incoming calls from Health Care providers.
• Solve account issues and negotiate solutions for providers and organizations.
• Assist medical providers with payment options and transactions.
• Follow client and company guidelines while providing accurate information.

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Generous Paid Time Off package
• EAP
• 401k after 90 days
• Eligible for Health benefits on the first of the month following hire date.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees