Customer Service Expert

PostNet - IL106 • Lake Forest, IL

92d

About The Position

PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.

Requirements

• A high school diploma or equivalent
• Valid driver’s license
• Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, telephone, and in person
• Must perform all duties in a safe and efficient manner

Nice To Haves

• Previous retail customer service or sales experience
• Ability to translate customer requirements into final products or services
• Multitasking: must have the ability to process multiple requests/projects simultaneously
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
• Ability to work flexible hours

Responsibilities

• Assist customers with shipping and packaging services
• Assist customers with their needs in person, through email, and by phone
• Process customer sales through the point-of-sale system
• Upsell, cross-sell, and actively participate in marketing and promotional initiatives
• Open and close the center, which includes cash registers, computers, and other center systems
• Assist management in maintaining, ordering, and stocking inventory
• Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sort and deposit mail in private mailboxes
• Capture, complete tasks, and organize Virtual Mail
• Maintain the center consistent with established standards

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development
• Competitive Compensation
• Part-Time, 25 hours per week, may include Saturdays

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED