Customer Service Experts — English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong work–life balance!)

AllianceOne • Orlando, FL

35d • $20

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve. AllianceOne is a Certified "Great Place to Work"! As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

Requirements

• Prior customer service experience (high volume call center experience is a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Must be proficient in time management
• Good typing/keyboarding skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check completed, all toll violations must be paid prior to hire date

Responsibilities

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Special projects as required

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Generous Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days and much more!
• You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees