Customer Service Expert

IL106•Lake Forest, IL

16d•$15 - $17

About The Position

PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Requirements

Previous retail customer service or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent
Valid driver’s license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person

Nice To Haves

Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred

Responsibilities

Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
Must perform all duties in a safe and efficient manner