Customer Service Experts (Great Benefits, No Weekends!)

AllianceOne•Maumee, OH

65d•$15

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Are you looking for a great opportunity with an awesome company??? AllianceOne has an opening for you as a Customer Service Expert working in our Maumee OH location! We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers. We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities! We are a Certified "Great Place to Work", apply today to join the team! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected]. Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

Prior customer service experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 8:00am – 7:30pm)

Responsibilities

Receiving incoming calls from Health Care providers
Solving account issues
Negotiating a solution that will work for both the providers and the organizations we serve
Helping the medical providers with their best options for payment
Assisting them with transactions
Problem solve creatively, while following client and company guidelines and providing accurate information to their customers