Customer Service Expert - On site

Teleperformance • Bristol, TN

153d

About The Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. This position will be based on-site at our Bristol, TN location.

Requirements

• High School Diploma or equivalent.
• 18 years of age or older.
• Proven call center experience.
• Typing 25 WPM.
• Proficient in PC operation and navigation.
• Able to work on-site.
• Excellent communications skills, both oral and written.
• Ability to work in a constantly changing and fast paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED