Customer Service Experience Representative - Maui Airport

Enterprise Holdings • HI

82d • $23

About The Position

Enterprise Mobility has an amazing opportunity for a full-time Customer Service Experience Representative at the Maui Airport - Alamo Rent a Car location (96732). The Customer Service Experience Representative (CXR) provides superior, friendly, and efficient transactions. The CXR specializes in offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Requirements

• Must be at least 18 years old
• Must have a minimum of 1 year of sales experience
• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
• Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 40 hours per week between 2:30pm-11pm, including weekends and holidays

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Benefits

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees