Customer Service Expeditor

Hoya Global Career Site•Dallas, TX

4d•Onsite

About The Position

Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Temporary Customer Service Expeditor. This will be a 3 – 4 month contract role. Location: Lewisville, Texas Shift: Monday – Friday 9:30am – 6:00pm. What’s in it for you? Health/Dental/Vision/Disability Insurance Tuition Reimbursement 401K plans PTO and Paid Holidays And more! What you’ll do: Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion. Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols. Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work. Work with Customer Service to take information they need to the lab regarding trays in work. Reactively take requests from Customer Service to the lab for customer requested expediting. Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)

Requirements

High school diploma or GED required.
Able and willing to work as a team and influence in addressing job issues.
Good communication skills, problem solving, and follow-through.
Must possess basic computer knowledge and be able to use it effectively

Nice To Haves

DVI knowledge a plus but not required

Responsibilities

Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion.
Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols.
Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work.
Work with Customer Service to take information they need to the lab regarding trays in work.
Reactively take requests from Customer Service to the lab for customer requested expediting.
Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)