Customer Service Escalation Phone Rep (Part Time)

U-Haul • Phoenix, AZ

5h • $16 • Remote

About The Position

Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you! The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road! Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment Rate of Pay: $16/hour (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.) Scheduling Requirements: Part Time - Provide at least 25 hours of availability per week (at least 6 on Saturday, both weekend days preferred). Select availability from the current shifts (all in Arizona time). Priority will be given when providing availability on Friday, Saturday, and/or Sunday. 9:00am-3:00pm 10:00am-4:00pm 11:00am-5:00pm 12:00pm-6:00pm 1:00pm-7:00pm 2:00pm-8:00pm You must be available to work holidays in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs. Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals. This job might be for you if: You enjoy helping people, have an outgoing personality and have a customer-focused attitude. You thrive in a fast-paced environment with a focus on quality and attention to detail. You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens. You communicate efficiently through an instant messaging program. You can work independently delivering practical solutions and you thrive in a collaborative team environment.

Requirements

• Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment
• Minimum 6 months customer service experience
• Friendly and Caring Tone: Engage with customers in a friendly, approachable manner. Support a positive environment for customer interactions.
• Knowledgeable Care for Various Customer Needs: Maintain a deep understanding of our products and services to offer tailored solutions. Anticipate customer needs and offer proactive service.
• Ability to Display Empathy in Adverse Environments: Show empathy and understanding when assisting with customer concerns. Maintain composure in challenging situations, providing thoughtful and helpful solutions.
• Efficiency in Navigation: Navigate multiple software applications and systems with speed and accuracy. Employ quick problem-solving skills to provide efficient solutions.
• Typing and Language Skills: Possess a normal typing speed, ensuring accurate data entry. Strong spelling and grammar skills for professional written communication.
• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is required.
• Computer Specifications: Windows 11 or MacOS 13 Ventura or newer 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB) Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000) Mac processor must be Intel Core i5 or higher, M chips acceptable SSD internal storage with 5GB (Minimum) free space
• Additional Hardware: Webcam (external or built in) USB headset (wired) Dual monitors
• Internet Speeds: Ping under 100 50MB (Minimum) download speed (Recommended: 100MB) 5MB (Minimum) upload speed (Recommended: 10MB)
• You must be available to work holidays in order to provide support for our customers year-round.
• To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration.
• Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

Responsibilities

• Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction.
• Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert.
• Agent's craft acceptable solutions to address our customer's needs.

Benefits

• Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed