Customer Service Engineer

Prosource•Huntington, WV

36d

About The Position

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. Major Goals and Responsibilities: Professionally represents company as responsive, reliable, and customer-oriented through proficiency, cost effectiveness and timely service of office equipment consistent with calls/units per day, utilization and effective approach to customer needs during both the installation process and through routine service calls.

Requirements

High school diploma or equivalent
Technical School Graduate or equivalent experience
1-3 years' experience related to technical /repair of business equipment.
Operate a motor vehicle and have a valid driver’s license at all times
Must be able to lift up to 50lbs, be able to sit, stand or stoop for long periods of time
Must be able to work full time
Assertiveness
Communication
Decision Making
Initiative
Organization
Problem Solving
Teamwork
Learner
Customer Relation Skills
Professionalism
Reliability
Compliance with directives
Understanding of basic digital technology
All tasks will be carried out ethically, legally and professionally

Nice To Haves

Experience working with Konica Minolta equipment would be considered an advantage.

Responsibilities

Schedule service calls in a timely fashion that conforms to the contractual commitments
Provide assistance in a break-fix fashion along with performing networking installations as required to meet our customer commitments on a daily basis
Develop territory and inventory management skills with assistance to provide cost effective service
Follow proper call-closing procedures
Must maintain proper territory management
Maintain tool kit, supplies, and accurate inventory
Maintain effective relationships with customer and fellow employees
Provide sales support as required (i.e. advising sales on problems at accounts, service leads).
Responsible for self-scheduling of required training courses to ensure necessary knowledge of all products offered by company. Training would include CBT courses offered by our vendors, classroom training or another authorized training facility.
Show measurable progress in technical abilities, troubleshooting techniques and productivity
Complete customer care tickets, bi-weekly mileage report, inventory transfer sheets, connectivity installation forms, and online vacation and personal day requests in a timely and accurate manner.
Establish an up-to-date electronic file of service manuals, parts books and other service literature and be familiar with their contents