Customer Service Engineer
About The Position
Siemens Medical Solutions USA, Inc. is seeking a Customer Service Engineer to join their team in pioneering breakthroughs in healthcare. This field-based, customer-facing role primarily involves installing, servicing, and maintaining Siemens’ medical imaging equipment at customer sites, serving as the "Face of Siemens". The position supports the AT & XP Modality, with opportunities for cross-training into other modalities. The company fosters an inspiring and caring environment, celebrating diversity and individuality, and encouraging professional and personal growth with resources and flexibility. Siemens Healthineers is a global team of over 72,000 dedicated professionals in more than 70 countries, leading in medical technology to improve patient outcomes and experiences worldwide. They are united by the purpose to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably, embracing a culture of inclusivity and diverse ideas. The role requires flexibility for different shifts, on-call rotations, and overtime, with daily travel to client sites in Southern California and occasional domestic and international travel for training. Remote work is permitted.
Requirements
- Five (5) years of experience in the job offered or as a Field Service Technician, Electronics Technician, or an acceptable alternate occupation
- Advanced knowledge of electronics, mechanical systems, and computer networking
- Strong understanding of X-ray generation, image processing, image quality, human anatomy, and radiation safety principles
- Skilled in troubleshooting complex electromechanical and software issues
- Experience performing preventive maintenance and ensuring all systems meet Original Equipment Manufacturer (OEM) specifications
- Experience interpreting schematics, managing firmware updates, and integrating systems within hospital IT environments
- Experience with OEM technical training, radiation safety certification, and a working knowledge of industry standards including FDA regulations and ISO 13485 compliance
- Experience using oscilloscopes, multimeters, and diagnostic software
Responsibilities
- Install Siemens’ medical imaging equipment at customer sites
- Service Siemens’ medical imaging equipment at customer sites
- Maintain Siemens’ medical imaging equipment at customer sites
- Act as the "Face of Siemens" to the customer
- Support the AT & XP Modality
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
