Customer Service Engineer - Union- Portland, OR

Siemens HealthineersCary, NC
97dHybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely. Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues. Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment. Supports in generating sales leads for pre-defined service offers and contributes to planning activities. Adheres to defined processes and applicable regulations.

Responsibilities

  • Performs mainly pre-defined, technical tasks for customer equipment.
  • Supports customer remotely and onsite.
  • Provides 2nd and 3rd level user support in case of arising issues.
  • Coordinates and accomplishes defined service operations.
  • Resolves product issues for customers equipment.
  • Supports in generating sales leads for pre-defined service offers.
  • Contributes to planning activities.
  • Adheres to defined processes and applicable regulations.

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
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