Customer Service Engineer Union Level 4 - MR/XP - New York Metro

Siemens Healthineers • Sleepy Hollow, NY

98d • $41

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area - Long Island/Queens/Brooklyn NY Shift Requirements for this role: M-F, 10:00 AM - 6:30 PM. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer union level 4, you will be responsible for servicing MR/XP Equipment in the Long Island/Queens/Brooklyn area.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 3+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Nice To Haves

• Knowledge and experience performing service, preventative maintenance and modifications on equipment at customer sites with minimal supervision.
• Strong customer service and communication skills.
• General understanding of the principles of electricity, power supplies, and grounding.
• Experience in testing, repairing and maintaining capital medical equipment.

Responsibilities

• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree